Terms and conditions / shipping conditions
Terms of Service
For private customers, the KSchG and the Distance Selling Act apply in their current form. If areas are not covered, the terms and conditions of TheraPunktur.com apply.
All prices in our online shop apply as an offer to the end customer. In the event of price changes, the prices valid at the time of the order always apply. Every order received is binding. As a rule, all items offered in the shop are in stock. Should this not be the case, you will be informed by email and you can withdraw from the contract. Inquiries and offers are free of charge.
Shipping and payment:
All prices include VAT. We ship daily on working days.
We deliver worldwide!
We guarantee that you will only receive original TheraPunktur™ products from us. If items show manufacturing defects, these will be replaced in accordance with the manufacturer guidelines imposed on us. The delivered and defective article must be returned in the original packaging. No replacement without a return. However, we must be notified of the defect beforehand by email. For the handling of warranty cases, the customer only has to pay the delivery costs himself.
Our 30-day money-back guarantee enables you to return the item within 30 days of the date of purchase without giving a reason. The article must be returned in the undamaged original packaging. Any costs incurred for return are at the expense of the customer. Opened goods cannot be exchanged. If the packaging is damaged, we reserve the right not to accept the return. Failure to remove the dispatched goods from the responsible post office will not be recognized as a withdrawal from the contract. We reserve the right to charge the shipping costs incurred for unsuccessful delivery or return postage as well as processing costs in the amount of 3% of the value of the goods, but at least € 7.00.
Incorrectly ordered items that are returned in the unopened original packaging and in a salable condition will be taken back after consultation. We will refund the full invoice amount. Opened original packaging is considered accepted and cannot be taken back.
Retention of title:
The goods remain our property until full payment. Any costs incurred for return or collection are at the expense of the customer.